Terms of Service

These Terms of Service (“Terms”) govern all design, technical architecture, software engineering, digital product development, and brand identity services provided by MXOVA (“Studio”, “we”, “us”) to clients (“Client”, “you”).

Every custom engagement is formalized through a written Statement of Work (“SOW”), commercial proposal, or sprint agreement that outlines project scope, specific deliverables, estimated timelines, and milestone fee structures. In the event of any conflict between an executed SOW and these Terms, the SOW will prevail for that specific engagement.

High-performance digital products require clear, agile collaboration. To ensure delivery stays on schedule, the Client agrees to:

• Designated Point of Contact: Provide an authorized project lead with decision-making capacity to review sprint deliverables and approve milestone sign-offs.
• Review Windows: Provide actionable feedback or approvals within five (5) business days of receiving interim sprint reviews. Unanticipated delays in client review automatically adjust downstream milestone delivery dates proportionately.
• Access Credentials & Assets: Supply required brand collateral, copy, third-party API credentials, domain configurations, or hosting environment access necessary to execute the scope.

We believe clients should own what they pay for:

• Bespoke Client Deliverables: Upon full and final settlement of all agreed fees for a project or milestone, MXOVA assigns and transfers to the Client all worldwide right, title, and interest in and to the custom source code, database schemas, UI/UX designs, illustrations, and digital assets created specifically for the Client.
• Pre-existing Tools & Reusable Modules: MXOVA retains ownership of its proprietary internal utility frameworks, build configurations, boilerplate packages, and general-purpose algorithms developed prior to or independently of the engagement. The Client receives a perpetual, irrevocable, royalty-free, worldwide license to use, modify, and run such components as embedded within the delivered project.
• Third-Party & Open-Source Software: Any open-source libraries or third-party components integrated into deliverables remain subject to their respective open-source licenses (e.g., MIT, Apache 2.0).

Project compensation is structured around transparent milestone disbursements or scheduled sprint retainers:

• Sprint Invoicing: Invoices are generated at agreed project kickoffs, phase completions, or sprint cycles, and are payable within fourteen (14) calendar days of generation.
• Accepted Currencies: Invoices are payable via standard electronic bank wire transfer (NEFT/RTGS/SWIFT) or authorized electronic payment gateways in the agreed currency (INR or USD).
• Taxes: All project fees are exclusive of applicable Goods & Services Tax (GST) or statutory sales taxes, which will be itemized on formal invoices.
• Delinquent Accounts: Accounts outstanding beyond thirty (30) days from the due date may result in a temporary pause of active sprint development and staging environment access until the balance is reconciled.

Agile design and software development naturally surface new insights as products take shape.

Minor refinements, copy adjustments, and aesthetic polishing consistent with the core specifications are incorporated seamlessly during active development sprints. Any request for substantially new feature modules, architectural overhauls, or alternate third-party integrations outside the signed SOW will be scoped as a written Change Order specifying any additional timeline and fee adjustments before commencement.

Both parties agree to treat all unreleased technical architectures, source code, trade secrets, business models, client rosters, and strategic roadmaps with the highest degree of commercial discretion.

Neither party will disclose the confidential information of the other to any third party without prior written consent, except to employees, subcontractors, and legal/financial advisors who are bound by confidentiality obligations at least as restrictive as those contained herein.

MXOVA warrants that all deployed digital products will perform in material conformity with agreed technical specifications under supported modern web browsers and mobile operating systems.

Following final deployment or project hand-off, MXOVA provides a complimentary thirty (30) calendar day warranty period during which any critical functional bugs or regressions resulting from our codebase will be diagnosed and resolved at no additional charge. Ongoing post-warranty maintenance, SLA support, and feature additions may be engaged via dedicated monthly support retainers.

To the maximum extent permitted under applicable law, neither party will be liable for any indirect, consequential, special, punitive, or incidental damages, including loss of profits, data, or business opportunities, arising out of or related to the services.

The aggregate total liability of MXOVA arising from any contract or claim shall not exceed the total fees actually paid by the Client to MXOVA under the specific Statement of Work giving rise to the claim during the preceding twelve (12) month period.

Either party may terminate an engagement for cause if the other party breaches a material obligation and fails to cure such breach within thirty (30) days of receiving written notice.

In the event of early termination, the Client is responsible for fees corresponding to all work completed, milestones reached, and non-cancellable third-party commitments incurred up to the effective termination date. Upon receipt of payment, MXOVA will deliver all completed work in progress.

These Terms and any dispute arising out of or related to client engagements shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Both parties agree to first endeavor to resolve any commercial dispute amicably through good-faith executive discussion. If unresolved within thirty (30) days, the dispute shall be referred to binding arbitration in accordance with applicable arbitration rules, with proceedings conducted in English.

For legal notices, contract inquiries, or questions regarding these Terms, please contact our studio office: